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Privacy Policy

1. General Overview

At Carbon Code, we are committed to protecting the privacy of our visitors and customers. This policy outlines how we collect, use, and safeguard your personal information.

2. How We Collect Information

We receive, collect, and store any information you enter on our website or provide us in any other way.
This includes personal identifiable information such as your name, email address, phone number, and shipping address.
We also collect connection data such as IP addresses, purchase history, and session information for technical support.

3. Why We Collect Such Personal

  • To provide and operate our gaming hardware and repair services.

  • To provide ongoing customer assistance and technical support via WhatsApp or email.

  • To fulfill orders via nationwide courier delivery.

  • To schedule Drop-off or Collection appointments for our Pretoria workshop.

4. Data Storage and Security

Our store is hosted on the Wix.com platform, which provides us with the online platform to sell our products.
Your data is stored on secure servers behind a firewall.
All direct payment gateways offered by Paystack and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council.

5. Workshop Privacy and "No Walk-in" Policy

To maintain the security of our workshop and client equipment, Carbon Code operates strictly as a No Walk-in facility.
Our location in Pretoria, South Africa, is available for hardware drop-offs or order collections by Appointment Only.
Personal data (phone numbers) is used to verify and confirm these appointments via WhatsApp.

6. Contact Information

We reserve the right to modify this privacy policy at any time.
If you have questions or wish to access, correct, or delete any personal information we have about you, please contact us at 068 294 2972 or Carbon.Code1@oulook.com

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